Returns & Exchanges

At Counter Culture DIY, we want you to be completely satisfied with your resin and crafting supplies. If your order isn't quite right, we offer a 30-day window for returns on unused and unopened merchandise.

1

Verify Eligibility

Ensure your items are in their original, unopened packaging and were purchased within the last 30 days to qualify for a full refund.

2

Contact Support

Email our customer service team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

3

Package Your Items

Securely pack the items in their original shipping box, clearly marking the RMA number on the outside of the package to prevent processing delays.

4

Ship and Track

Send your return via a trackable shipping carrier; once received and inspected at our warehouse, we will issue a refund to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing